Return Policy

Return Policy

Last Updated: [2025.3.25]

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewelry, we are happy to assist you with a return or exchange according to the guidelines below.

Please carefully review our return policy before submitting a return request.

1. Return Period

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and unworn
  • Be in its original condition
  • Include original packaging, accessories, and any included materials
  • Include the order information or proof of purchase

Items that show signs of wear, damage, alteration, or misuse may not be accepted.

2. Return Request Process

Before sending any item back, customers must contact our customer support team and receive return instructions.

Please follow these steps:

  1. Contact our customer service team with your order number and return reason.
  2. Complete the official Return Request Form if required.
  3. Submit the completed form by email as a PDF document or clear photo/scan.
  4. Wait for return approval and receive the correct return instructions.
  5. Ship the item only after receiving approval.

Unauthorized returns sent without prior approval may be delayed or rejected.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged upon arrival.

We recommend using a shipping method with tracking information, as we are not responsible for lost or damaged return shipments during transit.

4. Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return requirements.

After approval:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Original shipping fees, if applicable, may not be refundable.

Please allow additional processing time after the return is received.

5. Exchanges

We accept exchanges for eligible items.

To request an exchange:

  • Contact our customer support team first.
  • Provide your order details and requested replacement item.
  • Wait for exchange approval before returning the original item.

Exchange availability depends on product availability.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made jewelry
  • Engraved items
  • Altered or resized jewelry
  • Items damaged due to improper care or use
  • Items returned without approval

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos of the item and packaging

We will review the situation and provide an appropriate solution.

8. Order Cancellation

Orders may only be canceled before they enter processing or production.

Once an order has been processed, customized, or shipped, cancellation may no longer be possible.

If the order has already shipped, please follow our return process after delivery.

9. Jewelry Care Responsibility

Jewelry should be cared for properly to maintain its appearance and quality.

Damage caused by:

  • Improper cleaning
  • Exposure to chemicals
  • Accidental damage
  • Normal wear and tear

may not qualify for a return or replacement.

10. Contact Us

If you have any questions about returns or exchanges, please contact our customer support team:

Email: [dveosjewelry@Gmail.com]
Company Name: [DVEOS]