Shipping Policy
Last Updated: [2025.3.25]
We are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains our order processing times, shipping methods, delivery expectations, and related information.
Please review the following details before placing your order.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons, holidays, promotional events, or periods of high order volume, processing times may be slightly extended.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Methods & Delivery Times
Delivery times vary depending on your location and selected shipping method.
Estimated delivery times:
United States
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days (if available)
International Shipping
- Estimated delivery: 7–20 business days
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, holidays, or other circumstances beyond our control.
3. Tracking Information
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to update after shipment, as carriers may need time to scan and process the package.
If tracking information does not update immediately, this does not necessarily indicate a problem with your shipment.
4. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully check:
- Full name
- Street address
- Apartment/unit number
- City
- State/province
- Postal code
We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete addresses.
5. Lost, Delayed, or Missing Packages
Once an order has been shipped, delivery is handled by the selected shipping carrier.
If your tracking shows:
- Delivered but not received
- Delayed in transit
- Awaiting pickup
- Incorrect delivery location
please first contact the shipping carrier for assistance.
We will provide reasonable support and help communicate with the carrier when necessary.
6. Customs, Duties & International Orders
For international orders, customs duties, taxes, or import fees may apply depending on the destination country.
Customers are responsible for any customs charges imposed by their local authorities.
Customs processing times may vary and are outside of our control.
7. Shipping Restrictions
We currently ship to locations supported by our available shipping carriers.
Certain remote areas, restricted locations, or addresses with delivery limitations may require additional processing time or may not be eligible for shipping.
8. Order Changes & Cancellations
If you need to update your shipping address or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may be unable to make changes.
9. Contact Us
If you have any questions regarding your shipment, please contact our customer support team:
Email: [dveosjewelry@Gmail.com]
Company Name: [DVEOS]